WARRANTY

Auxito guarantees your peace of mind by providing a warranty on ALL of its wide range of quality products. We pride ourselves on our ability to resolve your issue the first time around and can be reached us with email: support@auxito.com.

(*Please provide your order number and send product consultation warranty to service@auxito.com if you ordered it on Amazon)

Our dedicated staff is always here to assist you and provide the friendliest customer service in the industry.

 

1-Year Replacement Limited Warranty

For Auxito most items of the auto led lighting bulbs, they have fully 1-year warranty since the purchasing Date.

Some headlights will have 2 Years Warranty

 

WARRANTY INSTRUCTIONS

1.Test Product to Verify it is Defective
Procedures to Determine if a Product is Defective

FLIP THE BULB AROUND: Some LED bulbs are polarity sensitive. If a bulb doesn't work the first time you plug it in, please flip the bulb or the bulb's connector 180 degrees in the socket. If it still doesn't work move to the next step.

TEST OUTSIDE OF the VEHICLE: It is sometimes helpful to test the product outside of the vehicle. Wires from a standard 12V battery or connecting the vehicle's battery can be attached to most products to verify operation.

SWAP COMPONENTS SIDE TO SIDE: If the product is part of a pair and one side is still functioning, switch the suspected defective product to the fully operational side to see whether it can work or not.

2. Contact the customer service department for warranty Replacement

Please contact us and at the Message part, please describe the item's issues, and order number for further assistance.

If necessary, please take a short picture of the video so that our team can record the warranty documents

3. The warranty won’t be renewed for the replacement.

 

COMMONLY ASKED QUESTIONS

Questions: Do I have to pay return shipping on my defective product?

Answers: If the order within 3 months and the products are defective, we will cover the shipping cost, yet if the over 3 months, the shipping rate is at the expense of the buyer. There are no exclusions to this policy. All international shipments are tested before leaving our facility.

Questions: How do I know if my product is defective?

Answers: Test all products outside of the vehicle to eliminate it as a variable. Any modifications or damage to the product by the customer will void all warranties.

Questions: What if my product is NOT defective?

Answers: All like-new non-defective returns are subject to a shipping fee. If an item is returned in used condition and it is not defective it is subject to a 50% restocking fee. In the event a non-defective product is received we will issue you a refund less the restocking fee. Please see our return and exchange pages for details on returning non-defective products.

Questions: Is the product warranty transferable?

Answers: Warranties are only valid for the original buyer of the product and cannot be transferred to a third party.