Help & Support

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Normally all orders will be shipped out within 1 to 3 business days after order confirmation. Please note, due to an unusual high volume of orders recently which caused a incredible insufficient supply, orders will be shipped within 1-2 weeks.

Due to the COVID-19 pandemic, some of the logistics channels are affected. Please make sure all shipping information has been provided correctly and completely. We are not responsible for any shipping delay due to missing information.

 Our Customer Experience team are working hard to get back to everyone as quickly as possible, but we have a reduced capacity due to coronavirus restrictions. We will reply to you ASAP and we really appreciate your patience in the meantime.

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