Shipping Times and Costs:
We are pleased to offer Free Shipping Worldwide.
Estimated Delivery Times:
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USA (products in stock in the United States):
- Orders typically arrive within 5-8 working days.
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Other Countries:
- Standard orders are usually delivered within 8-20 working days.
Shipping Methods:
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For domestic (U.S.) orders, we rely on trusted carriers such as USPS or UPS.
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International orders (excluding the U.S.) are shipped using the most suitable method based on your order details and your country's postal service. Options include standard mail, registered mail, and EMS Express. Please note that delivery times may vary depending on your country's mail service and border policies.
Customs and Duties (Important Notice):
- For orders shipped to countries outside the U.S., Australia, and the United Kingdom, additional customs duties and taxes may apply depending on your country's regulations.
- Customers are responsible for paying these duties and taxes upon arrival of the goods.
- If you refuse to pay these charges and the goods are returned or destroyed, we will cover the product costs jointly. In this case, you will receive a 50% refund of the product price.
Order Processing:
- All orders are processed and shipped within 1 to 2 business days, unless special circumstances such as backorders or pre-orders apply. If your order hasn't shipped within 2 business days, please reach out to us with your order number for swift assistance.
Customer Experience Response Time:
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We are committed to providing exceptional support. Please keep in mind that our team is currently working remotely, which may lead to slight response delays.
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Kindly allow up to 48 hours for a response, especially during holidays and exceptional circumstances. For urgent assistance, include "Urgent" in the email subject, and we'll prioritize your request. Your patience is greatly appreciated.
Order Tracking:
- To track your order, simply click [here]
We trust that this policy provides you with a comprehensive understanding of our shipping and customer support procedures. Should you have any further questions or require assistance, please don't hesitate to contact us. We genuinely appreciate your choice of AUXITO for your needs. Thank you for your trust and support!
