What are your shipping times and costs? and How might my order be affected by Coronavirus?
Free Shipping Worldwide.
-All orders will be shipped within 1 to 2 business days except for special circumstances, such as backorder or pre-order.
If your order was not shipped in more than 2 business days, please contact us with your order number to get quick support.
Tracking number provided by all of our shipping companies are an estimate only. The expected delivery date does not mean that it will be guaranteed to show up on that date.
Free Standard Shipping (5-9 days)
System Automatically Defaults to USPS Priority Mail (3-7 days), Orders over $79
How soon can I expect a response from your Customer Experience team?
We always aim to reply to every message as soon as possible, but we are anticipating some response delays due to our entire team working remotely. We will do everything in our power to continue to provide excellent support.
Please allow up to 48 hours for a response due to the impacts of the holiday and COVID-19. Please add "Urgent" to the email title if you need support as soon as possible. We appreciate your patience.
Where is my order?
Click here to track your order
How long will it take for my order to be dispatched?
Orders will be dispatched within 1-2 working days.
Standard orders will be dispatched within 2 working days.
How will I know if my order has been processed?
If for some reason your order did not process, but you still see a temporary charge on your credit or debit card statement, please don't panic. This is not an authorized charge so no money has been taken from your account. It is merely a pending authorization that will drop off your account in 2-3 business days. If you have problems using your credit card on our site, please contact us or your bank. Please be assured that our website is fully SSL and TLS encrypted.
Can I change anything about my order once it has been placed?
- Changing a product or size
- Changing your delivery address
- Adding items to your order
*If it is too late to cancel the order then we’ll help to guide you through our Returns process. (But Return shipping fee is paid on your own.)
Which is the Correct Bulb For My Car?
a. "Select your vehicle" to get the right bulbs for your vehicle.
b. Your vehicles’ manual should indicate what bulbs you need.
c. Remove the bulb from your vehicle and inspect the metal or plastic base of the bulb itself. The bulb you need should be marked or detailed with an application number such as “H11, W5W, 9005, HIR2, etc
d. Submit the relevant information about your vehicle information(including year, make and model). Please contact us