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Help & Support

Shipping Help

Is AUXITO still operating as usual?

We are doing everything we can to keep disruption to a minimum, despite the current global situation. Our US and UK, AU warehouses are both still running and we are shipping orders as quickly as possible. We will continue to monitor the situation and make decisions that prioritize the health & safety of our employees. If anything changes, we’ll let you know immediately.

When will I receive my order and How might my order be affected by Coronavirus?

-Due to the COVID-19 pandemic, some of the logistics channels are affected. Normally all orders will be shipped out within 1 to 3 business days after order confirmation. Please note, due to an unusually high volume of orders recently which caused an incredible insufficient supply, orders will be shipped within 1-2 weeks.

-Whilst we're doing all we can to dispatch orders ASAP, many shipments will experience minor delays. We are working closely with our warehouses and couriers to keep things moving, but it is not possible for us to guarantee exact delivery dates during this period. Please allow extra time for your order to be dispatched, and keep an eye on your tracking link for the latest updates on your parcel's journey.

How soon can I expect a response from your Customer Experience team?

We always aim to reply to every message as soon as possible, but we are anticipating some response delays due to our entire team working remotely. We will do everything in our power to continue to provide excellent support.

Where is my order?

Our warehouse will process your order based on the shipping service selected at checkout, and once it has dispatched you’ll receive a tracking link to monitor your parcel’s progress. Please note that whilst the vast majority of parcels do arrive within the estimated time-frame, a handful may take slightly longer due to factors outside of our control. If your order has taken longer than expected, your tracking link stops updating, or the courier reaches out to you directly with any problems, please contact us and we’ll help to investigate.

Also, you can click on the online button –TRACK ORDER to fill in the order number and email to get your parcel shipping status.

What are your shipping times and costs?

Free Shipping Wolrdwide.

-Due to the COVID-19 pandemic, some of the logistics channels are affected. Normally all orders will be shipped out within 3 to 7 business days after order confirmation. Please note, due to an unusually high volume of orders recently which caused an incredible insufficient supply, orders will be shipped within 1-2 weeks.

-Whilst we're doing all we can to dispatch orders ASAP, many shipments will experience minor delays. We are working closely with our warehouses and couriers to keep things moving, but it is not possible for us to guarantee exact delivery dates during this period. Please allow extra time for your order to be dispatched, and keep an eye on your tracking link for the latest updates on your parcel's journey.

How long will it take for my order to be dispatched?

USA (products in stock in the United States):
Orders will be dispatched within 2-4 working days.

Other Countries:
Standard orders will be dispatched within after May 5.

ORDERING HELP

How will I know if my order has been processed?

An order confirmation email (with cost breakdown) will be sent to your inbox once you’ve completed the checkout. If you don’t receive this confirmation email within 24 hours of placing your order then ping us a message and we’ll resend it to you.

If for some reason your order did not process, but you still see a temporary charge on your credit or debit card statement, please don't panic. This is not an authorized charge so no money has been taken from your account. It is merely a pending authorization that will drop off your account in 2-3 business days. If you have problems using your credit card on our site, please contact us or your bank. Please be assured that our website is fully SSL and TLS encrypted.

Can I change anything about my order once it has been placed?

Once an order hits our systems, it can’t be edited. It’s also very rare that our warehouse can stop the shipping process once they have your details, but if you need us to cancel your order for any reason then please get in touch as soon as possible. We will try to catch it before it goes out, but please be aware that this is not usually possible! This applies to the following circumstances:

- Changing a product or size
- Changing your delivery address
- Adding items to your order

*If it is too late to cancel the order then we’ll help to guide you through our Returns process. (But Return shipping fee is paid on your own.)

PRODUCT HELP

Which is the Correct Bulb For My Car?

Every car, make, model and year can be completely different from one another so finding out what type of bulb you need can often be a confusing task.

-Your vehicles’ manual should indicate what bulbs you need.

-If you don’t have a manual to hand (or if the info is less than helpful), then the next step would be to remove the bulb from your vehicle and inspect the metal or plastic base of the bulb itself. This should be marked with specifications telling you what application the bulb is, the wattage and sometimes the color of the bulb.

The bulb you need should be marked or detailed with an application number such as “H1, D2S, 9005, HIR2, etc“.

-If you are still not sure which light bulbs are suitable, submit the relevant information about your vehicle information(including year, make and model). Please contact us

RETURNS

Can I return my order for a refund or exchange?

Items purchased on our website can be returned to us for a refund or exchange within 30 days of purchase. We will process your request ASAP. Any products must be intact and in their original packaging. If your item was not purchased via our website, you should contact the seller directly for returns. Return shipping fees and the shipping fees from your original order will not be refunded for non-defective products.

If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. *The return shipping cost of the product needs to be paid by the consumer.

If a customer has received the order in the mail and would like to request a return for a refund, customer should inform this request of return to auxito.com within one week after the arrival of the package according to its corresponding tracking number or the delivery confirmation number, regardless of any situation. Customers have one week to return the item after the date when the return request has been approved by auxito.com.

*NOTE: Auxito.com will NOT accept any returns that are not approved or if the customer does not return the item on time.

The following rules apply:

-Products must be in original packaging and in a new and resalable condition.

-Any product that was used or fully/partially installed is non-returnable.

-Shipping Fees are non-refundable.

-All returns must be made via our Return Procedure by contacting us.

-There are few non-returnable products & services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies.

-Order cancellations can only be requested prior to shipment or in some cases.

-If the return of an item was caused by an error on our or a manufacturer's part, we will cover the shipping fees...

DISCOUNTS

Can I use multiple discount codes on my order?

No, sorry! It's only possible to use one code per order.

I forgot to use my discount code - can you add it to my order now?

Unfortunately we are not able to retrospectively apply discount codes to orders once they've been placed. We do apologise for any disappointment here, but you can sign up to our mailing list and be the first to hear about future offers.

CONTACT

How can I contact you?

We love hearing from you!

For general enquiries, please use our Contact Form.

And of course you can find us on the following social media platforms. - Facebook, Instagram, YouTube, or Twitter!

Need something else?

Contact us