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Help & Support

Shipping Help

What are your shipping times and costs? and How might my order be affected by Coronavirus?

Free Shipping Worldwide.

-All orders will be shipped within 1 to 2 business days except for special circumstances, such as backorder or pre-order.

If your order was not shipped in more than 2 business days, please contact us with your order number to get quick support.


Tracking number provided by all of our shipping companies are an estimate only. The expected delivery date does not mean that it will be guaranteed to show up on that date.


Free Standard Shipping (5-9 days)

System Automatically Defaults to USPS Priority Mail (3-7 days), Orders over $79

How soon can I expect a response from your Customer Experience team?

We always aim to reply to every message as soon as possible, but we are anticipating some response delays due to our entire team working remotely. We will do everything in our power to continue to provide excellent support.


Please allow up to 48 hours for a response due to the impacts of the holiday and COVID-19. Please add "Urgent" to the email title if you need support as soon as possible. We appreciate your patience.

Where is my order?

Click here to track your order

How long will it take for my order to be dispatched?

1.USA (products in stock in the United States):
Orders will be dispatched within 1-2 working days.

2.Other Countries:
Standard orders will be dispatched within 2 working days.

ORDERING HELP

How will I know if my order has been processed?

An order confirmation email (with cost breakdown) will be sent to your inbox once you’ve completed the checkout. If you don’t receive this confirmation email within 24 hours of placing your order then ping us a message and we’ll resend it to you.

If for some reason your order did not process, but you still see a temporary charge on your credit or debit card statement, please don't panic. This is not an authorized charge so no money has been taken from your account. It is merely a pending authorization that will drop off your account in 2-3 business days. If you have problems using your credit card on our site, please contact us or your bank. Please be assured that our website is fully SSL and TLS encrypted.

Can I change anything about my order once it has been placed?

Once an order hits our systems, it can’t be edited. It’s also very rare that our warehouse can stop the shipping process once they have your details, but if you need us to cancel your order for any reason then please get in touch as soon as possible. We will try to catch it before it goes out, but please be aware that this is not usually possible! This applies to the following circumstances:

- Changing a product or size
- Changing your delivery address
- Adding items to your order

*If it is too late to cancel the order then we’ll help to guide you through our Returns process. (But Return shipping fee is paid on your own.)

PRODUCT HELP

Which is the Correct Bulb For My Car?

a. "Select your vehicle" to get the right bulbs for your vehicle.

b. Your vehicles’ manual should indicate what bulbs you need.

c. Remove the bulb from your vehicle and inspect the metal or plastic base of the bulb itself. The bulb you need should be marked or detailed with an application number such as “H11, W5W, 9005, HIR2, etc

d. Submit the relevant information about your vehicle information(including year, make and model). Please contact us

DISCOUNTS

Can I use multiple discount codes on my order?

No, sorry! It's only possible to use one code per order.

I forgot to use my discount code - can you add it to my order now?

Unfortunately we are not able to retrospectively apply discount codes to orders once they've been placed. We do apologise for any disappointment here, but you can sign up to our mailing list and be the first to hear about future offers.

CONTACT

How can I contact you?

We love hearing from you!

For general enquiries, please use our Contact Form.

And of course you can find us on the following social media platforms. - Facebook, Instagram, YouTube, or Twitter!

Need something else?

Contact us