At AUXITO, we take pride in offering a limited warranty to the original purchaser, demonstrating our commitment to effectively address your concerns, regardless of where you initially bought AUXITO products.
Warranty Period
All AUXITO products are covered by a 2-year warranty, starting from the date of purchase. This warranty is applicable exclusively to products bought directly from AUXITO.com.
Please note the following information regarding products on "Clearance Sale" in our store:
- "Final Sale" Policy: All items on clearance sale are considered "Final Sale". Once the product is shipped, we cannot accept returns, exchanges, or provide warranty services unless there is a quality problem with the product itself.
- Quality Problem Exception: If you encounter any quality issues with the product, please reach out to our customer service team for assistance. We are committed to resolving any concerns related to the product's quality promptly.
Recommended Purchase Channel
For the best possible support experience, we strongly recommend purchasing AUXITO products through the official AUXITO.com website. This ensures more efficient service and quicker support response times.
For any inquiries or assistance, you can reach our support team via email at support@auxito.com.
Frequently Asked Questions (FAQ)
What Is Not Covered by the Official Warranty?
Our official warranty does not cover the following situations:
- Products received through giveaways.
- Damage resulting from improper installation or misuse.
- Intentional modifications.
- Damage exceeding the limits of normal wear and tear.
- Items not manufactured by us.
- Items not sold by us or our authorized resellers.
- Misuse or mishandling of the product.
- Theft or loss of the product.
- Non-quality-related issues (after 30 days of purchase).
- Costs related to installation, labor, diagnostics tracking service, towing, rental cars, or any other expenses unrelated to the products.
What Happens After a Warranty Claim Is Approved?
Once a warranty claim is approved, please allow up to 3 business days for processing. If approved, AUXITO will replace the defective product with an identical item. If the defective product is no longer available, we will replace it with a product of comparable value and performance.
What If I Don't Have Proof of Purchase?
If you made your purchase through www.auxito.com, we can locate your order information using your email address, name, or shipping address. If your product was a gift, please ensure you have the original order number for warranty claims.
Will the Warranty Be Renewed if My Product Is Replaced?
The warranty continues from the date of your original purchase and is not renewed after a replacement is provided.
Please note that AUXITO.com reserves the right, at its sole discretion and without liability to you or any third party, to modify, suspend, or terminate this warranty at any time.
We are dedicated to ensuring your satisfaction. If you have any questions or require assistance, please do not hesitate to contact us at support@auxito.com. Your feedback is important, and we look forward to serving you.
